Author Archives: Fab T

10 reasons to become a CeMAP qualified mortgage advisor in 2022

CeMAP qualified mortgage advisors get paid to write
1.Mortgages
2.Life insurance
3.Critical illness cover
4.income protection
5. ASU (accident, sickness and unemployment) protection
6. Buildings Insurance
7. Contents Insurance
8. Wills
9. Bridging loans
10. Re-mortgaging
That’s 10 business opportunities with almost every client
All you have to do is talk about each product in a knowledgeable and enthusiastic manner that delivers excellent service to customers and fantastic remuneration follows.
Now all you have to do to get started is head over to cemap123.co.uk to find out more

New Software Testing and Business Analyst Training with Work Experience and Mentoring Programme launched

Are you an aspiring Business Analyst or Software Tester? Have you been looking around for a course that will not only teach you the basics but give you the practical project level knowledge? Fantastic. you are in the right place and we can help you towards landing that dream job.

Business Analysis and Quality Assurance online work experience and mentoring

The truth is that the more live project experience you have then the better prepared you will be when it comes to facing tough questions at your Business Analyst or Software Test Analyst interview.
Especially if they are scenario-based and set up to see what approach you will take and whether your current skillset will add value.
Furthermore, after successfully bagging the job the next problem is knowing exactly what to do for each task you are saddled with. This is very important if you want to keep the job after spending so much time in preparation for it.

On top of the 2 weekend training we have now launched a 4 week work experience and mentoring project to give you that valuable experience you need.

Why is this aimed at Business Analysts and Software Testers?

We strongly believe in the “Three Amigos” concept. This involves a business analyst, a software tester and a developer all coming together and reviewing anything that has been created for the project. As a group they ask any questions and define a clear view of what is being developed.

This type of group is best formed at the very beginning of the development process. They will oversee and have input from the initial planning stages all the way through to release. They are usually the group that does demo acceptance or actively organizes and directs the workflow. The main focus is for the team to show that they understand what they need to do. And they do this through questions, discussions of concrete examples, and proposed solutions. All this helps to mitigate issues later on in the development cycle

When working in this fashion there is huge scope for team members to develop  a wide range of skills (including Agile, User stories, Project backlog, backlog grooming, Test Plan, Test cases, Test reports, Defect management, Change management, etc)

To participate in our live projects aspiring Business Analysts need to be able to:

  • Create a Requirements Catalogue using MS Excel
    Cleanse data, create reports/data visualisation using MS Excel
  • Write User Stories with acceptance criteria
  • Understand the different Ceremonies involved in Scrum (Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective)
  • Write User Stories with acceptance criteria for an agile project
  • Understand how to use JIRA to document requirements and assist Product Owner with Backlog grooming.
  • Understand  how to use Confluence to annotate your tasks and communicate with team
  • Create Swim Lanes & Pool Diagrams using MS Visio or any other diagramming software
  • Create Flow Charts using MS Visio or any other diagramming software
  • Create As is & To be Gap Analysis using MS Visio or any other diagramming software
  • Create Wireframes using MS Visio or any other diagramming software

To participate in our live projects aspiring Software Test Analysts need to be able to:

  • Analyse requirements documentation
  • Analyse and comprehend User Stories
  • Understand acceptance criteria
  • Verify test data and environments for use during testing.
  • Create test plans
  • Create test scenarios
  • Create test steps using MS Excel
  • Create test scripts using MS Excel
  • Perform Front-end and back-end testing of website applications
  • File bug tickets based on the outcome of QA test cycles in JIRA
  • Be able to communicate with team via Confluence
  • Create comprehensive QA reports

The main business analysis essentials training and software testing essentials training program is quite wide and generic. It touches almost every area that a Business Analyst or Software Tester should be familiar with (and could be involved with from project to project).  The live Project focuses on delivering a solution for a particular  problem and as such it is narrower in scope of the BA and QA techniques used.
That being said we still give refreshers in all of the above “essentials” on the mentoring program but it is ideal if the students really understand fully the how to, why, where and when to use certain techniques.

The project
The next project on the cards for our Business Analyst’s and Software Testers will involve enhancements to an existing web portal. The project will be run in an agile mode and will be lead by a team of experienced Senior Business Analysts and Test Managers.
As you know for software products already developed, there is still a need to maintain and update it to fulfil the changing needs and demands of the users. As such good quality long-term support that can allow the effective implementation of any changes is required. The Project team will be expected to map as-is, to-be, analyse current requirements/change requests, hold story-sizing meetings, propose enhancements for client to review, create to-be flow charts , interpret, manage and test change requests accordingly.

June -September 2021 Software Testing work experience group
October – December 2021 Business Analysis work experience WhatsApp group

We are now inviting aspiring Business Analysts and Software Testers to join the project and get a feel for working on a  live application with various modules being built.

We are now taking registrations from aspiring Business Analysts and Software Test Analysts for the next programme.


This is set to commence from April 2022.
If you want to be part of this exciting team please sign up on our dedicated IT professional training website: careertesters.com before January March 19th 2022.

Remember, there is no need to visit our training centre to participate as everything is done online via Zoom, Google Meet, email and WhatsApp groups. As long as you have access to the internet, time available in the evenings to attend meetings then you will be just fine.

For more details of what our work experience and mentoring program involves please visit  our dedicated web page for this here:
http://www.careertesters.com/work-experience-mentoring.html

if you don’t have the required knowledge as detailed above and want to train as a business analyst see details of our standard business analysis training here.
if you don’t have the required knowledge and want to train as a software test analyst see details of our standard software testing training here.

Call us on 0208 443 2888 if you want to have a 1-2-1 conversation about any of this before joining.

By now you probably realise CeMAP is a tough qualification and the syllabus covers such a wide range of financial industry topics. The official manual for CeMAP 1 alone is over 600 pages! So this can be a lonely path to take if you haven’t got direct support from an experienced CeMAP tutor or the invaluable benefit of being part of a peer group studying together, giving each other encouragement and identifying knowledge gaps.
If you have decided to go down our suggested CeMAP home study path then hopefully this short guide might help you with an approach to getting it done successfully

CeMAP 1: UK Financial Regulation

Step 1: Unit 1 Study

Read Unit 1 of the UK Financial Regulation Made Easy revision book provided in your pack.

(Topics 1 to 16, pages 7 to 108)

– Course Slides and Audio files to support this unit can be found on Futuretrend’s CeMAP  VLE Futuretrend Virtual Learning Environment

Step 2: Unit 1-  Test Yourself

Attempt Unit 1 questions in the UK Financial Regulation Mock Paper A. (50 Questions)

– Answers are found at back of mock papers with justifications

– Digital online version with auto marking available on the VLE;  You can decide if you want to attempt 25 questions or 50 questions depending on how much time you have.

Step 3: Recap

Based on your mock test results, do a recap of any areas that you may have struggled with, questions you got wrong or concepts that you didn’t understand or never came across during your studies (whether you chose the right answer or not!)


 Also remember, you can do this as many times as you like. Questions and answers are randomised. You also have access for a whole year.

Step 6: Recap

Step 4: Unit 2 Study

Read Unit 2 of the UK Financial Regulation Made Easy revision book provided in your pack.

(Topics 17 to 25, pages 109 to 171)

– Course Slides and Audio files to support this unit can be found on the VLE

Step 5: Unit 2 Test Yourself

Attempt Unit 2 questions in the UK Financial Regulation Mock Paper A. (50 Questions)

– Answers found at back of mock papers with justifications

– Digital online version with auto marking available on the VLE

Based on your mock test results, do a recap of any areas that you may have struggled with,  questions you got wrong or concepts that you didn’t understand or never came across during your studies (whether you chose the right answer or not!)

Step 7: Mock Test

Attempt the Full UK Financial Regulation Mock Paper B – 2 hour Time Limit.

– Answers found at back of mock papers with justifications

– Digital online version with auto marking available on the VLE. Try and sit for the full exam of 100 questions at this time. This will give you a feel for how the real CeMAP exam will be.
You are more than likely to finish this before the 2-hour time limit but remember this is just a mock test. You are in the comfort of your own home /office/environment. You have nothing to lose.

Step 8: Recap

Based on your mock test results, do a  recap of any areas that you may have struggled with,  questions you got wrong or concepts that you didn’t understand or never came across during your studies (whether you chose the right answer or not!)

Step 9: Mock Test

Attempt the Full UK Financial Regulation Mock Paper C – 2-hour Time Limit.

– Answers found at back of mock papers with justifications

– Digital online version with auto marking available on the VLE

Step 10: Take your exams

How will you know your ready to take your CeMAP 1 Exam?
Be sure that you are scoring minimum of 80% consistently in the mock question papers.
The LIBF have a database of thousands of questions and they add/ amend these every year according to syllabus changes; so these are just sample questions and unlikely to appear word for word  as such in the real exam

Step 5: Mock Test

If you are getting a good score as above with your mock tests (paper-based or online) and feel comfortable with your studies then it’s time to take the final step and sit your official exam with the LiBF (London Institute for Banking & Finance.).  Give them a call to book  on 01227 818609. You will be provided an option of test centres near you or you could also sit the exam online (proctored).

CeMAP 2: Mortgages

Step 1: Unit 3 Study

Read Unit 3 of the Mortgages Made Easy revision book provided in your pack.

(Topics 1 to 8, pages 7 to 61)

– Course Slides and Audio files to support this unit can be found on the VLE

Step 2: Unit 3 Test Yourself

Attempt Unit 3 questions in the Mortgages Mock Paper A. (25 Questions)

– Answers found at back of mock papers with justifications

– Digital online version with auto marking available on the VLE

Step 3: Recap

Based on your mock test results, do a recap of any areas that you may have struggled with,  questions you got wrong or concepts that you didn’t understand or never came across during your studies (whether you chose the right answer or not!)

Step 4: Repeat

Repeat steps 1 to 3 for the remaining units

Unit 4 (Topics 9 to 15, pages 62 to 100)

Unit 5 (Topics 16 to 22, pages 101 to 137)

Unit 6 (Topics 23 to 26, pages 138 to 156)

Attempt the Full Mortgages Mock Paper B – 2 hour Time Limit.

– Answers found at back of mock papers with justifications

– Digital online version with auto marking available on the VLE

Step 6: Recap

Based on your mock test results, do a recap of any areas that you may have struggled with,  questions you got wrong or concepts that you didn’t understand or never came across during your studies (whether you chose the right answer or not!)

Step 7: Mock Test

Attempt the Full Mortgages Mock Paper C – 2-hour Time Limit.

– Answers found at back of mock papers with justifications

– Digital online version with auto marking available on the VLE

Step 8: Take your exams

How will you know your ready to take your CeMAP 2 Exam?
Be sure that you are scoring minimum of 80% consistently in the 4 different units of the mock question papers.
The LIBF have a database of thousands of questions and they add/ amend these every year according to syllabus changes; so these are just sample questions and unlikely to appear word for word  as such in the real exam

If you are getting a good score in all units as prescribed above (paper-based or online) and feel comfortable with your studies then it’s time to take the final step and sit your official exam with the LiBF (London Institute for Banking & Finance.).  Give them a call to book on 01227 818609. You will be provided an option of test centres near you or you could also sit the exam online (proctored).

CeMAP 3: Assessment of Mortgage Advice

CeMAP 3 has no new study material; the whole aim of the paper is to test what you’ve learnt from CeMAP 2 and how to apply it to a set scenario (of course you will also need background knowledge of CeMAP 1).  So  CeMAP 3 comprises of 6 case studies for you to read and then attempt 10 multiple choice questions on each

Step 1: Mock Test

Attempt the Full Assessment of Mortgage Advice Mock Paper A –2 hour Time Limit.

– Answers found at back of mock papers with justifications

– Digital online version with auto marking available on the VLE

Step 2: Recap

Based on your mock test results, recap on any areas that your may have struggled with or areas you got wrong

Step 3: Mock Test

Attempt the Full Assessment of Mortgage Advice Mock Paper B –2 hour Time Limit.

– Answers found at back of mock papers with justifications

– Digital online version with auto marking available on the VLE

Step 4: Take your exams
Same process as above

10 Things you might want to consider whilst attempting the mock cemap papers

1. If you are unable to make a choice and need to spend more time on a question, flag the question and move on to the next.

2. Revise your calculations before taking the paper. There will be Percentage advances, higher lending fees, stamp duty calculations etc.

3.For CeMAP 3: Read the question thoroughly to decide whose shoes you should put yourself in. Sometimes it may be those of a mortgage broker and at other times those of a lender. Try to imagine you are them before answering the question.

4. As you read the case studies if they involve clients try to imagine they are sitting right in front of you. Read the case study with this image in your head. Jot down keywords from the case study.

5. mortgage of conduct business rules are a whole lot! Seems impossible to commit all of them to memory. The news is… You don’t have to. Try mind-mapping the mortgage of conduct business rules to bring it to life and make it easier to study.

6. In the standard multi-choice exam like the CeMAP 1 and 2 test it’s advised to leave out questions you are not sure of and go back to them. Don’t worry, you will have enough time.

7. For CeMAP 3: as questions relate to the specific case study which you have to absorb first. By all means leave out the ones you don’t know initially, but do come back to them before moving on to  the next case study.

8. Remember the standard multiple choice exam strategy: Read the question twice without glancing at the answer. Cover the answers with your hands or a piece of paper if you have to.

9. Use the process of elimination with CeMAP for every question. It’s the best technique and can invariably lead you to an answer you weren’t even considering.

10. Keep yourself active during the test. This helps concentration. Take a blank piece of paper for each question and make notes.


So now you have all the tips and techniques to do CeMAP Home study on your own. If you are motivated to do this then please head over to our dedicated CeMAP home study website to book. CeMAP Home Study with Futuretrend (cemap123.co.uk) If you are already booked and studying… here’s wishing you all the best of  luck with your CeMAP Exams.

Covid-19? Why CeMAP Distance Learning makes perfect sense

cemap distance learning

With the whole country more or less on lock-down due to Corona Virus concerns the question is how will this impact on your training requirements  to attain your CeMAP qualification.

Obtaining Certification for Mortgage Advice and Practice (CeMAP) is the starting point  for future mortgage advisers in the UK. This is a necessary qualification to become a licensed mortgage advisor  or work in a mortgage company. Including CeMAP on your resume is a  key requirement for your mortgage career.  As such taking an organised, well thought out approach to your mortgage training and certification is paramount.

The most effective way of understanding the vast CeMAP syllabus is to attend  a classroom  course where you can fully immerse yourself without any distractions. but in the light of whats going on at the moment ;  You may not fancy travelling anywhere or are forced to self-isolate then the next best thing to CeMAP Classroom training is distance learning CeMAP training .

Here are some key advantages of CeMAP Distance learning so that you can decide if this is for you.

– CeMAP  distance learning  is flexible and convenient. Learners have the ability to work any time and at any place both with an internet connection or even without. As we also send you hard copies of  our  core CeMAP training material

– Learners work at their own pace

– Saving of transportation cost (and time) with not having to commute to and from Training location.

–   video explainer’s and MP3 files provide visual and audio learning that can be reviewed as often as needed.

– The ability to communicate with fellow classmates independent of spatial distance (Via our online forums and tutor co-ordinated webinars)

Our distance learning cemap option includes:

  • Coaching by Mortgage industry pro’s (tutor+ option)
  • Support for 1 whole year
  • Telephone/group conference support sessions (tutor+ option)
  • Unlimited email support. (tutor+ option)
  • Free tutorials/webinars (tutor+ option)
  • CeMAP study group
  • Recorded lectures
  • Free guidance on syllabus updates (tutor+ option)
  • CeMAP 1, 2 & 3 classroom slides
  • Full CeMAP 1, 2 & 3 Mock Exam question papers
  • Access to more exams and resources in our Virtual Learning Zone.
  • Our two CeMAP Revision Books; UK Financial Regulations Made Easy and Mortgages Made Easy.

So if you are stuck thinking about what to do about this situation you might find that our cemap distance learning option is a more convenient, flexible and in the end, effective training solution.  Find out more about our CeMAP distance learning courses here or call us on 020 8443 2888

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Did you know?

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Invest a few life-changing hours and discover a complete approach to trading that will give the ability to trade with the skill and  confidence of the pros.

Ashraf Noor is Futuretrend’s Forex trainer. He is a Professional Forex trader and analyst with over 12 years of Forex trading experience, currently he provides daily Forex trade analyses to investors and manages the online trading floor.  


He is also a founder of London City Trading a dynamic Forex technical trading company which helps retail traders by providing coaching, training and funding through the online trading

for more info on our Forex training and mentoring  please visit us at Forex Training and Mentoring

RPA: Why IT folk should sit up and take note!

Yes,  I’m talking to you Project Managers and Business Analysts !

“Change is coming and will impact how business is conducted in ways we are not able to comprehend today”.  This is a statement amplified by the Shared Services and Outsourcing Network (SSON)’s 2019 industry survey.

Fact: intelligent automation is the fastest-growing technology with the greatest power for disruption and will replace higher-level cognitive human abilities with a far greater capacity for volume, analysis, accuracy and consistency.

Robotic Process Automation (RPA) is a software-based technology utilising software robots to emulate human execution of a business process. This means that it performs the task on a computer, uses the same interface a human worker would, clicks, types, opens applications, uses keyboard shortcuts, and more.

It is most suitable for rules-driven, data-intensive processes, that are repetitive in nature, e.g. execution of data entry into SAP or other ERP, systems or a full end-to-end business process. In a nutshell, it can help organisations optimize various work-flow processes that can be performed against a set of business rules programmed to start and stop at a specific time.

Right now RPA is having such a significant impact on business strategic objectives and futuristic goals more than any other point in time. The question is why has RPA taken so long to gain the momentum its currently enjoying?

The answer comes as no shocker to me. They say change is the most constant thing in life, but humans have this sometimes-subconscious state of mind whereby we pose a resistance to the simplest of change(s) occurring in and around our surroundings, and the workplace is a primary example of this.

From the Board of Directors being understandably jittery when making key decisions regarding changes to their strategic objectives and goals  given that they know each decision could potentially take the business to the next level in terms of its ROI, reputation and market share value, but also send them down under if things happen to go wrong, down to employees worried about how these changes could impact their lives overall i.e. salary and employee benefits, well-being, their specific job roles, hierarchical position at the company, and most importantly; job security.

It is no surprise that the biggest barrier to RPA deployment within organisations thus far has centred around the perceived notion that human jobs will be affected by it. Critics argue that the widespread elimination of jobs will occur and that working environments will be turned on their heads. There is no denying that some jobs will be replaced by RPA, the most likely candidate being people tasked with data entry responsibilities. However, this would be ignoring the wider picture as there are a wide array of job roles that may emerge because of RPA.

Historically, new technology has almost always resulted in the creation of more jobs, and the widespread incorporation of RPA will be no different. For example, RPA engineering and RPA developers are roles that wouldn’t exist without the technology. It won’t just create new jobs, it also has the ability to enhance current jobs, by providing human workers with the necessary robotic process automation tools to focus on high-value tasks. One of the major draws of RPA is that it enables automatable work, relieving human workers from repetitive clerical processes such as data entry and data manipulation, allowing human workers to focus on complex value-adding tasks that elevate a business.

Also, it aids the reduction in human error and costs. Foibles to which human workers are prone, particularly during long repetitive tasks caused by tiredness and boredom are completely mitigated with RPA. This results in work that is more accurate, timely and consistent, ensuring that time and money isn’t lost correcting old work or creating duplicates. It is important to also highlight that it is easy to configure so developers do not need programming skills. RPA interfaces work much like Visio, by dragging, dropping and linking icons that represent steps in a process. Code is generated automatically behind the scenes.

Furthermore, one of the most significant benefits of RPA is that the software is non-invasive as it sits on top of existing systems without the need to create, replace, or further develop other platforms. RPA software accesses other computer systems through user interfaces with a login ID and password (like a human) and through the presentation layer, so no underlying systems programming logic is touched.

Recently, I was having an interesting conversation about RPA with a very good friend of mine, an expert in Civil Engineering who works with one of the world’s leading firms in infrastructural design and development, with regards to the prospects of RPA and the potential impacts on busines strategies going forward. He gave a candid insight on the topic during this fantastic lengthy discussion. He laid emphasis regarding the uncertainties surrounding businesses and how key decisions are currently been driven by fast-paced innovative technological developments on a global scale, as well as the need for organisations to stay competitive.Thus, business decisions such as fully embracing intelligent automation although may lead to cutting off some human resources, the underlying fact is that it may be the most suitable approach in achieving business goals going forward in terms of being cost-efficient and maintaining a steady ROI.

Estimates vary, but employees can spend anywhere from 25-45% of their time on manual activities that could be automated. Entrenched “bad” practices are a common culprit along with insufficient process discipline. One solution to these “processing” ills can certainly be the application of RPA, which follows rules, is standardized and does not make mistakes. Identifying the right process, however, is the single most important step in ensuring a successful RPA implementation. (SSON’s 2019 industry report confirms “wrong process selection” as the leading cause of RPA project failure.)

The ideal candidate process for RPA is rules-based (thus easily encoded), repetitive, manual, routine, and involves steps with easy identification of exceptions. In addition, the data should be structured (i.e., easily accessible and consistently formatted). In identifying optimal candidates for RPA, look for where rigid applications don’t integrate with systems, creating blockages. The wins here are about capturing the low hanging fruit to demonstrate the validity of the solution, drive results, and build internal experience and competencies.

A common mistake is to choose a process that causes the greatest headaches. This is often a highly complex, multi-step process where automation, it is believed, will simply make the problem go away. This rarely works as the complexity of the process frequently prevents building a more fully automated solution in a timely manner. This approach can quickly get bogged down, giving RPA a bad name and resulting in perceived “failure” that could have been avoided with more strategic foresight in evaluating the process.

In summary, thinking back to the GDPR storm 3 years ago that swept all of Europe. A lot of IT Professionals (i.e Business Analysts and Project Managers) were not well-prepared both skill and knowledge wise, to take on the enormous amount of GDPR projects that became suddenly available. As a result, they eventually missed out on sizable pay packages and huge job opportunities.

Also significant is the fact that the recent victory of the British Prime Minister Boris Johnson with his Brexit deal in the House of Parliament ensures that the UK will leave the European Union come the 31st of January 2020, and negotiations currently slated to be concluded by the 31st of December 2020 according to the Article 50 agreements, will play a massive role in influencing business strategies going forward, and simply points to the fact that businesses may well be entering an era of financial perplexity.

Hence, as Business Analysts or Project Managers the question we should be asking ourselves at the moment is, do we wait for the wave to sweep us away unprepared like the GDPR storm took us by surprise, or do we embrace RPA and start preparing and equipping ourselves in this ever-changing digital world?

If you are interested in learning more about our RPA training  please click here

Article by Tammy T  Futuretrend’s RPA course consultant  see his bio here

Calling all CeMAP qualified students…The Money Hub is hiring!

Recruitment drive is on at one of our Mortgage industry contacts.
Please see details and how to make contact below:

If you are seeking a new challenge we have a brilliant opportunity for fully qualified CeMap advisers to join our thriving mortgage brokers working from our offices in Hadleigh, Essex.

The Money Hub is Directly Authorised and we offer our clients a full range of products including mortgages, loans, insurance, bridging and commercial finance. As a Cemap qualified Adviser with The Moneyhub you’ll be able to develop your career and enjoy the benefits of working under a successful organisation that provides the support necessary to help you achieve success.

We will provide you with:

  • Pre screened qualified leads from our own website
  • Excellent in-depth training and ongoing compliance support
  • A generous commission split with a high level of uncapped earnings
  • Administration support
  • Access to CRM & sourcing systems

A successful candidate must:

  • Be pro-active, driven and hard working
  • Be outgoing and able to create a good rapport with clients
  • Be professional and knowledgeable
  • Adhere to the company and industry compliance standards
  • Be able to call clients who require assistance sometimes in the evenings and weekends

This is mainly a telephone based role although if you wish to meet with clients you can.

THIS IS A SELF EMPLOYED ROLE – Commissions will be paid on a weekly basis

Expected target earnings £43,200 to £55,000

IF INTERESTED PLEASE CALL THE OFFICE ON 0203 725 5830 AND ASK FOR MATTHEW.
don’t forget to mention that you got the hook up from Futuretrend. our cemap website and course details can be found here www.cemap123.co.uk

CEMAP Study: What is TCF?

TCF (Treating customers Fairly) was introduced to make firms focus on how they treat their customers and in particular ensure customers are treated fairly. If you are a CeMAP student you can expect a few questions to arise from this area

All authorised firms must comply with the 11 principles for Business and while quite a few of them are relevant to how firms treat their customers it is principle 6 that is most associated with TCF and for CeMAP Study and Exam purposes it makes sense to have a good understanding of this. You will normally come across this when you start studying CeMAP 1 unit 2 of UK financial regulations.
Principle 6 states that a firm must pay due regard to the interest of its customers and treat them fairly.

TCF means treating customers fairly, irrespective of how they contact you or what product they have. It needs to be embedded within a firm’s culture

How should firms deal with TCF on a daily basis?

Firms are required to adopt TCF as their guiding principle so it becomes part of their culture. Everyone should be part of it from the board through to the senior management and all the way through the organisation.

The responsibility for implementing TCF lies with a firm’s board and senior management.

Areas where a firm could consider embedding TCF:

– Corporate strategy and culture.
– Product design and governance.
– Financial promotions
– Sales and advice.
– Consumer information and services
– Complaint handling
– Firms need to be polite and professional. They will need to be clear and transparent with customers however, that doesn’t mean a customer will always they always get what they want.

TCF is based on principles rather than rules. The regulator has therefore defined 6 consumer outcomes. It is important to pay attention and learn more about how these outcomes can be applied practically for your CeMAP Study and exams

  1. Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture. A good example is how we reward staff. This should not  just be with pay but with bonuses,  incentives (like health, fitness well-being) etc. If all staff compensation is just based on sales alone for instance, there is a risk that a significant amount of unsuitable sales will be generated as a consequence
  2. Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted appropriately. Taking customers opinions into consideration during the design process and checking to see if sales, cancellations etc met expectations. Also reviewing different groups of customers to ensure communications are enabling them to buy products which suits their needs and not the other way round.
  3. Consumers are provided with clear information and are kept appropriately informed before, during and after a sale. For example, when a customers fixed rate  period ends and their mortgage rate changes. Many customers feel aggrieved that they weren’t given due notice of this by their mortgage broker.
  4. Where customers receive advice; the advice must be suitable and take full account of their circumstances. For instance, It would be ideal to make product literature available in braille format for someone who has a visual impairment.
  5. Consumers are provided with products that perform as firms have led them to expect and the associated service is both of an acceptable standard and as they have been led to expect.. This simply means that firms can’t create false expectations or package things in a way that will lead to the consumer being misled.
  6. Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider submit a claim or make a complaint. For example, regarding switching provider a firm could easily impose long notice periods, onerous information demands, communication difficulties and even administrative delays in order to frustrate the customer

So we have looked at the 6 Consumer outcomes expected from TCF. This should help illuminate this important section found in  CeMAP 1 Unit 2

For further help with CeMAP please see our dedicated CeMAP 123 website and info on our regular CeMAP training courses or  CeMAP Home study support

CeMAP Tutorial: The role of estate agents

When studying for your CeMAP 2 exam knowledge of the purchase process is crucial.
We have created this quick video tutorial to help you lock down the key points around the role of estate agents in the mortgage  process.

In the CeMAP exam you can always expect a few questions in and around this. Video tutorials like this can make the CeMAP learning process much easier

If you are interested in gaining access to more videos like this and other resources to help you pass your CeMAP exam  then  have a look at our home study CeMAP course available on our dedicated CeMAP web site:

http://www.cemap123.co.uk/homestudy/index.html

The training course covers CeMAP 1, 2 & 3 and has been written and designed by experienced CeMAP tutors; Our CeMAP Home Study programme simplifies all the essential subject areas of the CeMAP syllabus giving you the confidence to pass the CeMAP exam first time.

 

New Software Testing and Business Analyst Work Experience and Mentoring Programme launched

Latest Work Experience Project for Software Testers and Business Analysts

There’s only so much studying that you can do towards landing that dream job.The truth is that the more project experience you have the better prepared you will be when it comes to facing tough questions at your interview.
online meeting of BA's and QA's

BA Wireframes

We have now launched a new project to help give you that experience you need. These are the project details:
The Client is aiming to develop a comprehensive payroll engine that is Fully Customizable, Platform independent with User-friendly interfaces.
The IT team must develop a system that can focus on the core area of resource management and other administrative activities related to the human resource department. The application must provide an easy, accurate and timely retrieval of Employee and activity-oriented information through menu-driven, user-friendly operations.
The Payroll software must be designed to meet the information need of all levels of Management and facilitate Decision Support, Planning, Monitoring, Control of Daily Activities.

The Software should intake all the raw data of an organization and mould it into a powerful strategic management tool. The Software should enable managers to better understand what exactly is happening in the workforce, given the fact that managers have less time to analyse events within the organization, react and take a quick but correct decision.
Software must help in this aspect by giving a graphical analysis of the data required.

Besides developing the project following the industry best practices, participants will get an opportunity to learn, familiarise and work on complex processes used across the board in many accounting/HR and financial  organisations.

Business analyst use cases

We are now inviting aspiring Business Analysts, Project Coordinators and Software Testers to join the project and get a feel for working on a  live application with various modules being built.

There is huge scope for team members to develop  a wide range of skills being involved in a project like this (including FRD, BRD, SCope doc, UC, User stories, UML, RTM, Change management, Project backlog,
Test Plan, Test cases, Test reports, Defect management etc)…and get valuable work references as well.

We are now taking registrations from aspiring Business Analysts and Quality Assurance Analysts (Software Testers) for this programme. If you want to be part of this exciting team please sign up before September 10th 2017.

Remember, there is no need to visit our training centre to participate as everything is done online. As long as you have access to the internet and time available in the evenings to attend meetings then you will be just fine.the testers use Jira for defect tracking

For more details of what our work experience and mentoring program involves please visit  our dedicated web page for this here:
http://www.careertesters.com/work-experience-mentoring.html